If you are please let us know - we may be able to help you
It is estimated there are over 145,000 people in Essex providing care for a relative or friend. Carers do an amazing job, and have the right to be supported. You do not have to wait until you are struggling or there is a crisis before you ask for support. The earlier you get help, the more difference it can make.
Please click on the link below to visit the carers first website
There is a wealth of information on NHS Choices about carers and caring. Below are some links into the site that we hope you will find useful.
- Caring for a parent
Watch this video on: caring for a parent at home
- Telling people
Caring responsibilities can make it difficult to maintain friendships or develop new ones. Telling your friends you're a carer is important so they understand and can support you.
- Taking a break
Caring for someone can be a full-time job, but it's essential that you take time out for yourself too. Read our guide to accessing breaks and respite.
- Housing and carers
Do you know your tenancy rights as a carer? Are you aware of all your care at home options? Do you need tips on moving someone around the home?
Finance and Law
Help claiming benefits, looking after your bank balance and understanding the legal issues of caring.
- Benefits for carers
Directing carers to the benefits that can help them in their caring role
- Benefits for the person you care for
Advice and information on helping the person you look after get the benefits that they are entitled to
- Death and benefits
How your benefits maybe affected after the death of the person you look after and what happens to their benefits
- Managing someone's legal affairs
Advice for when carers find they have to take over the legal affairs of the person they are looking after
- Other benefits
Advice for carers and the people they are looking after on claiming a whole host of other benefits unrelated to their disability or caring
- Personal and household finance
Advice on keeping a tight rein on household and personal finance for carers
- Social fund
- Tax credits
Information on claiming tax credits and whether you might be eligible
- Benefits for carers
In the unfortunate event that a person has passed away, there are three things that must be done in the first few days;
- Get a medical certificate from your GP or hospital doctor (this is necessary to register the death)
- Register the death within 5 days (8 days in Scotland). You will then receive the necessary documents for the funeral.
- Make the necessary funeral arrangements.
Register the death
If the death has been reported to the coroner (or Procurator Fiscal in Scotland) they must give permission before registering the death.
You can register the death if you are a relative, a witness to the death, a hospital administrator or the person making the arrangements with the funeral directors.
You can use the ‘Register a Death’ page on the gov.uk website that will guide you through the process. This will also explain the registration process for Scotland and Northern Ireland.
Arrange the funeral
The funeral can usually only take place after the death is registered. Most people use a funeral director, though you can arrange a funeral yourself.
Choose a funeral director who’s a member of one of the following:
These organisations have codes of practice - they must give you a price list when asked.
Arranging the funeral yourself
Contact the Cemeteries and Crematorium Department of your local council to arrange a funeral yourself.
Funeral costs can include:
- funeral director fees
- things the funeral director pays for on your behalf (called ‘disbursements’ or ‘third-party costs’), for example, crematorium or cemetery fees, or a newspaper announcement about the death
- local authority burial or cremation fees
Funeral directors may list all these costs in their quotes.
All Patietns who register at the GP practice will be allocated a name accountable GP.
The named accountable GP's role is largely to oversee requirements that are being introduced to reassure patients they have one GP within the practice who is carried out on their behalf.
Patients are entitled to choose to see any GP or Nurse in the practice, you do not need to see you named accountable GP.
Before you are pregnant
Your pregnancy and labour
- How the baby develops
- 0-8 weeks pregnant
- 9-12 weeks pregnant
- 13-16 weeks pregnant
- 17-20 weeks pregnant
- 21-24 weeks pregnant
- 25-28 weeks pregnant
- 29-32 weeks pregnant
- 33-36 weeks pregnant
- 37-40 weeks pregnant
- 40+ weeks pregnant
- Your health in pregnancy
- Common health problems
- Antenatal care and classes
- Choosing where to have your baby
- Labour and birth
- When pregnancy goes wrong
You and your baby
- What you will need for your baby?
- Your life after the birth
- The first days with your baby
- The first weeks with your baby
- Feeding your baby
General pregnancy topics
Concerned about your information being shared? What you need to know.
The NHS is planning to introduce an improved way for GP practices to share information about patients- called the General Practice Data for Planning and Research data collection. News of these plans has caused some concern to some of our patients, who have decided that they don’t want their data to be involved.
We have now been informed that no data will be shared in this new way until 1 September this year. If you have already been in touch with the practice to ask to be ‘opted out’, your request will be honoured. This will not affect your own care. To find out more about how and why the NHS securely collects and uses data, please go to this website.
How the NHS and care services use your information
Loughton Health Centre is one of many organisations working in the health and care system to improve care for patients and the public.
Whenever you use a health or care service, such as attending Accident & Emergency or using Community Care services, important information about you is collected in a patient record for that service. Collecting this information helps to ensure you get the best possible care and treatment.
The information collected about you when you use these services can also be used and provided to other organisations for purposes beyond your individual care, for instance to help with:
- improving the quality and standards of care provided
- research into the development of new treatments
- preventing illness and diseases
- monitoring safety
- planning services
This may only take place when there is a clear legal basis to use this information. All these uses help to provide better health and care for you, your family and future generations. Confidential patient information about your health and care is only used like this where allowed by law.
Most of the time, anonymised data is used for research and planning so that you cannot be identified in which case your confidential patient information isn’t needed.
You have a choice about whether you want your confidential patient information to be used in this way. If you are happy with this use of information you do not need to do anything. If you do choose to opt out your confidential patient information will still be used to support your individual care.
To find out more or to register your choice to opt out, please visit www.nhs.uk/your-nhs-data-matters. On this web page you will:
- See what is meant by confidential patient information
- Find examples of when confidential patient information is used for individual care and examples of when it is used for purposes beyond individual care
- Find out more about the benefits of sharing data
- Understand more about who uses the data
- Find out how your data is protected
- Be able to access the system to view, set or change your opt-out setting
- Find the contact telephone number if you want to know any more or to set/change your opt-out by phone
- See the situations where the opt-out will not apply
You can also find out more about how patient information is used at:
https://www.hra.nhs.uk/information-about-patients/ (which covers health and care research); and
https://understandingpatientdata.org.uk/what-you-need-know (which covers how and why patient information is used, the safeguards and how decisions are made)
You can change your mind about your choice at any time.
Data being used or shared for purposes beyond individual care does not include your data being shared with insurance companies or used for marketing purposes and data would only be used in this way with your specific agreement.
Health and care organisations have until 2020 to put systems and processes in place so they can be compliant with the national data opt-out and apply your choice to any confidential patient information they use or share for purposes beyond your individual care.
Please click on the links below to see your options for either:
- Type 1 opt- out (Opting out of NHS digital collecting your data) The deadline for completion is 1st September 2021 and you must register this choice at your GP practice
- National Data opt out (opting our of NHS digital sharing your data) There is no deadline-you can opt out at any time and you must register this choice directly with NHS digital
There is a new Central NHS Computer System called the Summary Care Record (SCR). It is an electronic record which contains information about the medicines you take, allergies you suffer from and any bad reactions to medicines you have had.
Why do I need a Summary Care Record?
Storing information in one place makes it easier for healthcare staff to treat you in an emergency, or when your GP practice is closed.
This information could make a difference to how a doctor decides to care for you, for example which medicines they choose to prescribe for you.
Who can see it?
Only healthcare staff involved in your care can see your Summary Care Record.
How do I know if I have one?
Over half of the population of England now have a Summary Care Record. You can find out whether Summary Care Records have come to your area by looking at our interactive map or by asking your GP
Do I have to have one?
No, it is not compulsory. If you choose to opt out of the scheme, then you will need to complete a form and bring it along to the surgery. You can use the form at the foot of this page.
For further information visit the NHS Care records website
Confidentiality & Medical Records
The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:
- To provide further medical treatment for you e.g. from district nurses and hospital services.
- To help you get other services e.g. from the social work department. This requires your consent.
- When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
Loughton Health Centre Data security and protection policies are available to view on request. Please ask to speak to the Practice Manager if you wish to view.
Freedom of Information
Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.
Access to Records
In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the practice administration manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception or by accessing our complaints leaflet below.
The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.
You may be offered a remote consultation as an alternative to attending the practice in person. If you agree to a remote consultation, the GP or helathcare professional may need to receive and store images taken by patients for clinical purposes; this could include images for the purpose of intimate clinical assessment.
This will only be done in the interests of the patient where it is necessary for providing health care and with patient consent.
The approach to video consulting, image sharing, and storage is the same as it would be for face to face interactions. If we need to store images on your GP records this will be only for as long as necessary.
It is a patient's choice to share an image either of the patient's own accord or on request of the health professional treating you.
Refusal to share an image does not prevent access to care and treatment or result in patients receiving an inferior standard of care.
Further details about how remote consultation works can be obtained by contacting the practice.
PUTTING CHILDREN FIRST
Please remember that no matter how difficult your problems are your Midwife, Health Visitor, School Nurse or GP is there to help and support you in caring for your child/children.
The practice recognises that all children have a right to protection from abuse and the practice accepts its responsibility to protect and safeguard the welfare of children with whom staff may come into contact.
We are committed to a best practice which safeguards children and young people irrespective of their background, and which recognises that a child may be abused regardless of their age, gender, religious beliefs, racial origin or ethnic identity, culture, class, disability or sexual orientation.
GDPR stands for General Data Protection Regulations and is a new piece of legislation that will supersede the Data Protection Act. It will not only apply to the UK and EU; it covers anywhere in the world in which data about EU citizens is processed.
The GDPR is similar to the Data Protection Act (DPA) 1998 (which the practice already complies with), but strengthens many of the DPA’s principles.
Please see GDPR Patient Leaflet in Reception and click on link to view Notice.