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Appointments 

Appointments with the doctor and practice nurses are made via reception, on the telephone or online (click here for more information).

Please remember for your convenience to book as far ahead as possible for a routine problem. Our surgeries are held between 08:30 - 11:30 and 15:00 - 18:30 Monday to Friday.

A separate appointment is needed for each patient and it is preferable that you consult your registered doctor unless he/she is absent, when you can, of course, consult one of the other partners.

Appointments are bookable in advance and are at 10-15 minute intervals and we would encourage you to book an additional appointment if extra problems need to be addressed. Revised November 2016 to allow for emergency access, a number of appointments are held for each GP and released on the day. Also we keep emergency appointments specifically for children.

Emergencies

There is a duty doctor system in operation each evening for patients who have urgent problems that need to be dealt with on the day when all routine appointments have been booked.

This session is run with 5 minute appointments and must not be used for matters that are non-urgent and can wait for regular surgery hours.

In case of emergency, please ring 0208 502 5000 for advice giving full details of name, address, telephone number and the patient's registered GP and their problem. At night our answer phone will supply you with Out of Hours contact details.

If you are experiencing chest pains you must call an ambulance and go to hospital immediately.

Automated Check-in

We have recently updated our automated system that allows patients to check themselves in for any booked appointment whether with the doctor or the nurses.

It is very user friendly and has on screen instructions. It will ask your gender, the month you were born and then the day of the month. The final screen will ask you to confirm the entry is correct and it will then search the appointment system and confirm you are booked in with the doctor or nurse.

Our hope is that this will not only reduce the need for queuing but also release the receptionists to answer the phones and queries at the desk.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. 

 
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